Refund and Returns Policy for ArtVetamax

Effective Date: January 17, 2025

At ArtVetamax, we aim to provide the best shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we offer a simple return and refund process. Please read the following policy to understand the conditions under which you can return items and request a refund.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • The return request is made within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) is required for processing the return.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products.
  • Items marked as “Final Sale.”
  • Products that are damaged due to misuse or improper handling by the customer.

3. Refund Process

If your return meets the eligibility criteria:

  1. Initiate the Return: Contact us at info@artvetamax.com with your order details and reason for the return.
  2. Return Authorization: Once your return is approved, we will provide instructions for returning the item.
  3. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.
  4. Refund Issuance: Refunds will be processed to the original payment method within 7–10 business days of return approval.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

We offer exchanges for defective or incorrect items:

  • Contact us within 7 days of receiving the item to request an exchange.
  • Provide photos and a description of the issue for verification.
  • Once approved, we will send a replacement at no additional cost.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 7 days of delivery at info@artvetamax.com.
  • Include photos of the damaged item and packaging for assessment.
  • We will arrange a replacement, repair, or refund, depending on your preference.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
  • For approved exchanges of defective or incorrect items, we will provide a prepaid return shipping label.

7. Cancellations

Orders can be canceled before shipment. Please contact us as soon as possible at info@artvetamax.com or call 417-498-7772 to cancel an order.

  • Once an order has been shipped, it cannot be canceled, but you may initiate a return once the item is delivered.

8. How to Initiate a Return or Exchange

To begin a return or exchange, please contact us:

  • Email: info@artvetamax.com
  • Phone: 417-498-7772
  • Include your order number, the reason for the return or exchange, and any supporting documentation (e.g., photos). Our team will guide you through the process.

9. Updates to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page and will take effect immediately upon posting.

Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

  • Email: info@artvetamax.com
  • Phone: 417-498-7772
  • Address: 1617 Twin House Lane, Verona, Missouri, United States

Thank you for choosing ArtVetamax. We are dedicated to providing high-quality products and exceptional customer service.