Shipping Policy for ArtVetamax

Effective Date: January 17, 2025

At ArtVetamax, we are committed to providing reliable and efficient shipping for our customers. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your orders.

1. Processing Time

  • Order Processing: Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • After processing, you will receive an email with tracking details once your order has been shipped.

2. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options, including standard, expedited, and priority shipping. The available methods will be displayed during checkout, and the corresponding costs will be calculated based on your order details.
  • Shipping Fees: Shipping fees are determined by the destination and weight of your order. These fees will be shown at checkout before completing your purchase.

3. Estimated Delivery Times

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–4 business days
  • Priority Shipping: 1–2 business days

Please note that delivery times are estimates and may vary due to factors outside of our control, such as weather, holidays, or shipping carrier delays.

4. Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: At this time, we do not offer international shipping.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor the progress of your shipment directly on the carrier’s website.

6. Lost, Delayed, or Damaged Shipments

  • Lost or Delayed Orders: If your order has not arrived within the expected delivery time, please contact us at info@artvetamax.com or call 417-498-7772 for assistance.
  • Damaged Shipments: If your item arrives damaged, please notify us within 7 days of delivery. Please include photos of the damaged product and packaging. We will either send a replacement or offer a refund, depending on your preference.

7. Changes to Shipping Address

  • Changes to the shipping address can only be made before the order is processed. If you need to update your shipping details, please contact us immediately at info@artvetamax.com.

8. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses.
  • Some products may have additional shipping restrictions based on their size, weight, or the shipping carrier’s policies.

9. Return Shipping

For information on how to return a product, please refer to our Refund and Returns Policy. Customers are responsible for return shipping costs unless the return is due to an error on our part (such as sending the wrong or defective item).

10. Updates to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

  • Email: info@artvetamax.com
  • Phone: 417-498-7772
  • Address: 1617 Twin House Lane, Verona, Missouri, United States

Thank you for choosing ArtVetamax. We are dedicated to providing you with a seamless and efficient shopping experience.